| Traditionally
field service in the enterprise has been aimed at
enabling workers serving customers in the field to
access and update key information via both handheld and
tablet devices. Wide area communications mean that
engineers can access complete customer, product, and
service request data, manage schedules, order spare
parts, record material, costs/labour, carry our asset
management tasks and enter counter readings. Benefits
include better fix first time performance improved
service levels, reduced service costs, swifter billing
cycles, and the maintain inventory levels. |
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Field Engineer –
This App provides instant visibility into back office
service data and information for managing your service
organization across the entire field service chain -
from dispatch and work order decision making to parts
used and labour costs. Deliver information to your
field technicians when they need it most, on-site with
the customer. Guide field service technicians through
best practices so they can focus on customer
satisfaction rather than paperwork. Google Maps based
tracking can be added as a separate module.
#F19g |
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| Valet parking – Provides the ability to
link into a backend system to view outstanding parking
requests or for ad-hoc parking. Customer and car details
can be captured or looked up via a customer reference
number. Details including photos of any existing damage
which can be captured along with signatures for proof of
delivery. The application provides a ‘park car’ add on
application to capture the GPS location of where the car is
parked when the customer signs off the drop off. There
is also the option for a Windows desktop client to
lookup any customer details in the system as well as
change return flight times for sending out collection
jobs to field workers. Field workers can then pick up
the car from the parked location and deliver it to the
customer, at which point the pickup and signed off if
there has been i.e. no other damage or excess mileage.
#F33h |
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Pest Control
– Our application allows a pest control
inspector to capture details of any pests found in a
property, including the means attempted to remove the
pests, materials used and costs of materials, and labour.
On line help can aid the operator calculate volumetric
usage rates. A receipt or invoice can be created by
printout or email. Details of the inspection are updated
on a backend system. Inspectors can lookup past
inspections to view the materials used and
effectiveness.
#F55t
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| Facilities
Management - Outsourcing building maintenance
cleaning and security tasks have become commonplace. Our
FM app allows for specific workflow tasks around key
maintenance activities driven by tasks either being fed
to the worker on completion of the previous task or set
so that the worker requests the next task. Can be used
with directly employed staff or sub-contractors. The
Google Map tracking function can help manages
effectively track operatives from within the desktop
part of the app.
The use of remote printing of receipts photos and GPS
help create a quality audit trail and billing cycle
without burying the worker or admin staff with extra
paperwork.
#F71o |
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| How to buy?
Get in touch for an initial consultation. We can do
a webinar or a show and tell at your office to discuss
workflow integration and deployment. |
